Financial service management, please see below for further instruction Essay

Financial service management, please see below for further instruction - Essay pillowcaseAs a bank node service advisor, I will be better positioned to support fiscal literacy among individuals to enhance their fiscal management and investment through quality and informed fiscal advisory. Normally, banking customer service advisors perform various duties including one, handling customer complaints by responding to them on a timely derriere and to the delight of customers. Two, involves advising customers on the suit susceptibility of various financial products that suits their conditions. For example, those leaving college will be best fit for a private pension plan as opposed to proposing the same to retirees. Three, a bank customer service advisor provides feedback to the management to help them in improving their services for customer satisfaction. The job withal involves providing desk service roles as front-line service providers to enhance customer satisfaction (Knapp 2 009). To adequately perform this function, one unavoidably to have certain skills like good people skills, critical thinking and good problem firmness skills. Personal confidence, self management and interpersonal communication skills to present ideas, a good listener and ability to deal with difficult clients also come in handy. Unfortunately for me I have not been a good listener and often jumped into conclusions before getting to the core of the matter. At times I mess be natureal a situation that makes it hard for me to deal with difficult people. However, I must learn that going through this course and attending several public speaking lectures I have meliorate on my people skills. The positions for this career are available in commercial banks, micro finance institutions, financial advisory firms, investment banks, pension and mutual funds among others. A career as a banking customer service advisor requires approximatelybody who is flexible, articulate and one who can handle complex and diverse roll of customer issues. As a result, one should be knowledgeable enough about the finance sector and therefore one has to read widely and remain afloat the current information. Good understanding of individuals temperament and risk profiles also helps in providing the necessary financial advisory. Time management is essential as some customer requests, enquiries and complaints require quick response. Having noted the requirement for this job and realized my weaknesses I have embarked on a number of activities and action plans that have yielded good results in that direction. I must admit that exploitation the skills set and behavior toolkit developed by Chapman (2006) was a major turning point as I was able to objectively evaluate my strengths and weaknesses in line with required skills for a career as a customer advisor. From this assessment, I developed a work plan to address my weaknesses. Generally, my weaknesses included limited financial knowledg e, a poor listener and negotiator, non-team player and difficulties in managing stress and conflicts. For example, I noted earlier in college that I was never interested in group assignments preferring to work alone. I only came to realize the benefits of teamwork when I started seriously engaging in group assignment especially for this course. I also had the know-it all military capability which prevented me from listening to others properly and often jumping into conclusions without understanding what the real problem was. I remember during the financial